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46 Whitchurch Road, Cardiff, CF14 3LX

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029 2023 5151

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info@wppmc.com

Western Permanent Property

Due to Covid 19 and the current lockdown, the WPP office is now closed although all members of staff are continuing to work remotely.

Should you wish to contact your Property Manager please refer to the details below;

If you wish to speak to Kathy Rossi call 07549 439565 or email kathy@wppmc.com

If you wish to speak to Daniel Britton call 07568 797989 or email daniel@wppmc.com

If you wish to speak to Laura Hilton call 07742 789293 or email laura@wppmc.com

If you wish to speak to Lucan Armstrong call 07754 458852 or email lucan@wppmc.com

If you wish to speak Peter Beddard call 07999 062792 or email peter@wppmc.com

If you are unsure of who your Property Manager is please contact info@wppmc.com and it will be forwarded to the relevant Property Manager to respond.

If you are telephoning Out of Hours with an Emergency please call 07973 405104 / 07776 377127

If you want to make a payment over the phone please send an email toSandra@wppmc.com with your details and she will contact you.

We apologise for any inconvenience but ask for your patience in these uncertain times.

Very best wishes through this challenging time.

WESTERN PERMANENT PROPERTY LTD

"Until I came across WPP (via Google) I did not know it was possible for a management company to be so helpful and informative. 3 years ago I had come to feel nothing but utter dissatisfaction with the management company on our new build site in Cardiff. I found out there was such a thing as Right to Manage and started the process with another company after many months of this second company showing me just how inefficient they were I did not know where to turn, after all the owners in our block were relying on me to put us with a good company. In desperation I went to Google and it was third time lucky I found WPP and we have now been with them for 12 months and they have been wonderful. "

Mrs Helena Dyer - St Michael's Court

"On behalf of the Board of The Cardiff Exchange & Office Co. Ltd., may I say how delighted we have been with the manner in which WPP Property Management have looked after our investment. I speak not only for the freeholder but also for the majority of the Lessees of the apartments. The attention to detail of the management has undoubtedly assisted greatly with the 100% occupancy rate, which our group Companies and associates have achieved, since the development was completed in 2008."

Mr Paul Weatherill - Llandaff Grove

"Mr Gregory is well intentioned and most dedicated to ensuring that he meets and achieves what is needed for those occupying a multiple property. He and his clearly knowledgeable team are particularly good in responding to emergencies; a grateful and most satisfied customer."

Ms K Bernard - Severn Road Old Bakery

"WPP take the worry away. In the 5 years they have looked after the flats, I can honestly say that every time I have contacted them they have responded swiftly, competently, and pleasantly no matter what the problem was."

Leaseholder – Melrose Court

"For years a nationally operating management company dealt with our complex of 100 flats – however they did not deal with it at all, in fact they totally neglected it and did a shocking job! Long story short by way of the Right to Manage process we now use WPP and have found them to be quick to respond when needed and exactly what you would expect from a decent company. Yes, I would happily recommend them to everyone in a block of flats! "

Adam Hancock – Sandwharf, Cardiff

"Western Permanent Property Management have been employed as our Managing Agents, for over fifteen years. During that time we have always enjoyed an efficient, helpful and courteous service, which has been provided with a friendly personal touch."

Ms Emily Davies, Conway Court, Cardiff

"Based on previous experience of leasehold flat management I know the importance of the day-to-day working relationship between the property managing agent and the directors of a Right to Manage Company. I am confident that those estates that are currently going through or are contemplating Right to Manage (RTM) with Western Permanent Property will be very satisfied with the outcome."

Ms Bronwen Bermingham, Pipkin Close, Cardiff

"WPP took over management of Parkside Court several years ago. At that time there were serious financial and management issues that had been exacerbated by the previous management company. Right from the start, Neil Gregory and the WPP team, were both courteous and efficient, they navigated a difficult path to address pressing management issues whilst keeping residents and directors engaged and informed. Neil also made a huge contribution to the lengthy and complicated process of purchasing the freehold, his commitment and organisation made the process smooth and ultimately successful."

Jeremy Lewis, Parkside Court, Cardiff

"After careful investigation into a number of management companies we selected WPP to replace our previous management agent. WPP have immediately proven to be highly effective and a breath of fresh air after years of struggling to get information and work done. Upon taking charge they have quickly assessed the property and completed a number of outstanding jobs. They have provided us with detailed breakdowns of contracts and recommended changes and areas where we can save money (for example switching to direct debit payment for electricity charges) and to ensure that we comply with health and safety laws. The team is extremely professional, friendly and efficient and I would recommend them to anyone."

Simon Down, Esplanade, Porthcawl

Dear Property Owner,

Coronavirus / Covid-19

The deepening health crisis is already having an effect on us all and regrettably appears likely to only worsen in coming weeks / months.

Western Permanent Property and the contractors engaged to undertake a wide scope of work will continue to deliver service as best possible through the crisis factoring in governmental advice although circumstances beyond our control may, at times, make this impossible.

Please consider the following points;

CONTACT

As governmental guidance is that meetings best not occur please contact the office by emailinfo@wppmc.com or by telephone 029 2023 5151 (emergency contact out of hours 07776 377127 and 07973 405104 although further numbers may be added at which time they will be advised both on the office voice mail and this website).

COMMUNAL AREAS

Given how alarmingly contagious the virus is, we would ask that you carefully use door handles, lift buttons and the like, ideally using suitable wipes or disposal gloves. Everyone has a responsibility to themselves and others to mitigate the dangers as best possible.

SELF-ISOLATION

Please follow the guidance within this link should anyone within the property consider they have the virus. Should you let your property please make this information available to your tenant(s).

NEXT STEPS

We shall continue to review advice from the World Health Organisation and the Government. Our priority remains to continue to provide service as best we can whilst minimising risk to you, our clients and our colleagues / their families.

We wish you well during this difficult time.

Kind regards

Western Permanent Property

17^th March 2020